Terms of service
Welcome to Lullaby Home.
Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Lullaby Home. We operate this website and online store, including all associated content, features, tools, services and products made available through it, with the aim of providing you with a tailored shopping experience (the “Services”).
Our store is powered by Shopify, which provides the technical infrastructure enabling us to offer the Services.
These Terms of Service, together with any policies referenced within them, define the conditions under which you may access and use the Services, as well as your rights and obligations when doing so.
Please read these Terms carefully before using the website, as they contain important legal information, including provisions relating to liability, disclaimers and your rights as a user.
By accessing or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should discontinue use of the website and Services.
Section 1 – Access and Account
By using the Services, you confirm that you are of legal age in your country or jurisdiction of residence, or that you are of legal age and have authorised any minor under your responsibility to use the Services on your devices.
To access certain features, place orders, or use the store, you may be required to provide information such as your email address, billing details, payment information and delivery address. You agree that all information provided is accurate, complete and kept up to date, and that you are authorised to provide it.
You are responsible for safeguarding your account credentials and for all activities carried out under your account. Accounts must not be sold, transferred, licensed or assigned to any third party.
Section 2 – Products
We take reasonable care to present our products and services as accurately as possible on the website.
However, slight variations may occur due to screen settings, lighting conditions, or manufacturing differences. Such variations do not constitute defects and do not entitle the customer to a refund.
We reserve the right to modify, update or remove product descriptions at any time without prior notice, and to discontinue products or limit quantities where necessary.
Section 3 – Orders
Submitting an order through the website represents an offer to purchase the selected product(s).
Lullaby Home reserves the right, at its sole discretion, to accept, refuse, limit or cancel any order. An order is only confirmed once payment has been successfully authorised and a confirmation has been issued.
Customers are encouraged to review their order carefully before completing checkout. Once confirmed, changes or cancellations may not always be possible.
If an order cannot be processed, we will attempt to contact you using the details provided.
All returns, refunds and exchanges are governed by our Refund Policy.
By placing an order, you confirm that the products are intended for personal use only and not for resale or commercial purposes.
Section 4 – Prices and Billing
Prices and promotions displayed on the website may be updated at any time without prior notice.
The applicable price is the one displayed at the time of order confirmation and will be stated in your confirmation email.
Unless otherwise specified, prices may not include delivery fees, handling charges, customs duties or import taxes where applicable.
You agree to provide accurate and up-to-date billing and payment details and to update them when necessary.
By submitting payment, you confirm that you are authorised to use the selected payment method.
Section 5 – Shipping and Delivery
Delivery and dispatch times shown on the website are provided for guidance only and remain estimates unless otherwise specified.
Lullaby Home shall not be held responsible for delays caused by carriers, customs procedures, logistical disruptions or circumstances beyond our control.
Unless required otherwise by law, ownership and risk transfer to you once the goods have been handed over to the carrier.
Section 6 – Intellectual Property
All elements of the Services, including trademarks, names, logos, text, visuals, graphics, videos, layout and design, are owned by Lullaby Home, its partners or licensors and are protected under applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable and revocable right to use the Services for personal and non-commercial purposes only.
Any reproduction, distribution, modification or use of the content without prior written consent is strictly prohibited.
Section 7 – Optional Tools
We may provide access to third-party tools or features from time to time.
These tools are provided “as is” and “as available”, without warranties or guarantees.
Your use of such tools is at your own risk, and you are responsible for reviewing the terms applicable to those third-party services.
Section 8 – Third-Party Links
The website may include links to third-party websites or services.
Lullaby Home does not control or monitor these external websites and accepts no responsibility for their content, availability or practices.
Accessing such websites is done at your own risk.
Section 9 – Relationship with Shopify
Lullaby Home relies on Shopify to operate its online store and deliver the Services.
However, all transactions made through this website are concluded solely between you and Lullaby Home.
By using the Services, you acknowledge that Shopify is not responsible for product sales, order fulfilment, customer support, or any claims arising from transactions made on this website.
To the extent permitted by law, you agree to release Shopify from any liability related to your use of the website.
Section 10 – Privacy
Personal data collected through the website is processed in accordance with our Privacy Policy and, where applicable, Shopify’s own policies.
By using the Services, you understand that your data may be processed, stored or transferred by Shopify and its service providers, including outside your country of residence.
Section 11 – Feedback
If you submit ideas, suggestions, reviews or other content (“Feedback”), whether requested or not, you grant Lullaby Home a worldwide, perpetual, royalty-free right to use, reproduce, modify and distribute such content.
You confirm that your Feedback does not infringe third-party rights and that you have the authority to share it.
Section 12 – Errors, Inaccuracies and Omissions
We may occasionally identify errors or inaccuracies in product descriptions, pricing, promotions or availability.
Lullaby Home reserves the right to correct such information, update content or cancel orders at any time without prior notice.
Section 13 – Prohibited Uses
You agree not to use the Services:
– for unlawful purposes
– to commit fraud
– to infringe intellectual property rights
– to distribute harmful software
– to misuse personal data
– to interfere with website security
Any breach may result in suspension or termination of access.
Section 14 – Termination
We may suspend or terminate access to the Services at any time, without prior notice, if these Terms are breached or if continued access is deemed inappropriate.
All obligations incurred prior to termination remain applicable.
Section 15 – Disclaimer of Warranties
Unless required by law, the Services and products are provided on an “as is” and “as available” basis, without any warranty of any kind.
We do not guarantee uninterrupted, secure or error-free operation.
Section 16 – Limitation of Liability
To the maximum extent permitted by law, Lullaby Home shall not be liable for indirect or consequential damages arising from the use of the Services or products.
Nothing in these Terms excludes liability where such exclusion would be unlawful.
Section 17 – Indemnification
You agree to indemnify and hold harmless Lullaby Home, Shopify, and their affiliates, partners and service providers against any claims arising from your breach of these Terms or misuse of the Services.
Section 18 – Severability
If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Section 19 – Entire Agreement
These Terms, together with referenced policies, constitute the entire agreement between you and Lullaby Home regarding use of the Services.
Section 20 – Assignment
You may not assign or transfer your rights under these Terms without prior written consent.
Lullaby Home may assign or transfer its rights and obligations without restriction.
Section 21 – Governing Law
These Terms are governed by French law.
Any disputes shall fall within the jurisdiction of the competent French courts, subject to applicable consumer protection laws.
Section 22 – Headings
Section headings are provided for convenience only and do not affect interpretation.
Section 23 – Changes to These Terms
We may update these Terms at any time by publishing a revised version on the website.
Continued use of the Services constitutes acceptance of the updated Terms.
Section 24 – Contact Details
Website: Lullaby Home — lullaby-home.com
Company name: VLT COMPAGNIE
Address: 1 rue Marguerin, 75014 Paris, France
Email: support@lullaby-home.com
Phone: +44 7488 813678
Company registration number: 99144936400017
Customer support is available by email from Monday to Friday, 9:00 am to 5:00 pm (GMT).
Most enquiries are typically answered within 48 business hours.