Privacy policy
This Privacy Policy describes how Lullaby Home collects, uses, stores and safeguards personal data when you access or use our website.
By using this website, you confirm that you have read and understood this Privacy Policy.
1. Who We Are
Lullaby Home is operated by:
Company name: VLT COMPAGNIE
Website: Lullaby Home — lullaby-home.com
Registered address: 1 Rue Marguerin, 75014 Paris, France
Company registration number (SIRET): 99144936400017
Email: support@lullaby-home.com
Phone: +44 7488 813678
Customer support is available by email from Monday to Friday, 9:00 am to 5:00 pm (GMT).
Most enquiries are typically answered within 48 hours.
2. Personal Data We Collect
We only collect personal data that is necessary to operate the website, fulfil orders and provide customer support.
When you place an order or contact us, we may collect:
– first and last name
– postal address
– email address
– telephone number (if provided)
– order-related details
This data is used to process your order, organise delivery, provide assistance, and send essential communications related to your purchase.
If the website includes account creation or contact forms, the information submitted is used to manage your request and, where relevant, provide access to your account.
Payments
Payments are processed securely through authorised providers such as Stripe and Shopify Payments.
Lullaby Home does not store, and does not have access to, full card or banking details.
3. Cookies
Our website may use cookies or similar technologies to:
– ensure essential website and checkout functionality
– maintain shopping cart features
– analyse website usage and performance
– remember user preferences
– enhance security and prevent misuse
You may manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.
Session or login-related cookies may be stored on your device (for example when selecting “remember me”) and are typically deleted upon logout or after a defined period.
4. Embedded Content and Third-Party Services
Certain sections of the website may include third-party content such as videos, widgets, or embedded media.
When interacting with such elements, third-party providers may collect technical or usage data in accordance with their own privacy policies. Lullaby Home does not control how this data is processed.
5. Analytics
We may use analytics tools to understand how visitors interact with the website, including pages viewed, browsing patterns, device types and traffic data.
This information is used solely for internal analysis, performance monitoring and improving user experience. Where possible, data is anonymised or aggregated.
6. Data Retention
Personal data is retained only for as long as necessary for its intended purpose or to comply with legal obligations.
As a general guideline:
– order-related data is kept for legal, tax and accounting requirements
– account data is retained until deletion or closure is requested
– customer service communications may be stored for up to 24 months after resolution
– cookies may remain active for 6 to 24 months depending on their function
7. Your Rights
Under applicable data protection laws, including UK GDPR where relevant, you may have the right to:
– access your personal data
– request correction of inaccurate information
– request deletion of your data
– object to certain processing activities
– request restriction of processing
– request data portability
To exercise any of these rights, please contact: support@lullaby-home.com
For security purposes, proof of identity may be required. We aim to respond within 30 days, unless a longer period is permitted by law.
8. Fraud Prevention and Security Monitoring
To protect our website and users, certain technical information may be processed automatically for fraud prevention, security monitoring or anti-spam purposes.
This may include IP address, browser type, device information or user agent data.
9. Sharing of Personal Data
Personal data may be shared only when necessary with trusted service providers involved in operating the website and fulfilling orders, including:
– delivery and logistics partners
– payment processors
– communication platforms used for transactional emails
These third parties are required to process data in accordance with applicable data protection standards.
Lullaby Home does not sell personal data.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure.
Such measures may include secure connections (SSL encryption), restricted access controls and secure storage systems.
However, no online system can be guaranteed to be completely secure.
11. Email and SMS Marketing
If you choose to subscribe to email or SMS communications, you agree to receive promotional messages from Lullaby Home.
You may unsubscribe at any time using the link or opt-out option included in each message.
12. Minors
Lullaby Home does not knowingly collect personal data from individuals under the age of 15.
If such data has been provided without appropriate consent, a parent or legal guardian may contact us to request its removal.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical or operational changes.
The version published on this page is the version currently in effect.
14. Contact
For any questions or requests regarding this Privacy Policy or your personal data, please contact:
support@lullaby-home.com