Terms of sale
1. Seller Information
The Lullaby Home website is operated by:
VLT COMPAGNIE
SIRET number: 99144936400017
Registered office: 1 rue Marguerin, 75014 Paris, France
Email: support@lullaby-home.com
Phone number: +44 7488 813678
Customer support is available by email from Monday to Friday, 9:00 am to 5:00 pm (GMT).
Most enquiries are typically answered within 48 business hours.
2. Scope
These Terms and Conditions of Sale apply to all purchases made via the Lullaby Home website by customers residing in the United Kingdom.
3. Orders
By placing an order on the website, the customer confirms full acceptance of these Terms and Conditions of Sale.
Lullaby Home reserves the right to refuse, suspend, or cancel any order in cases of previous disputes, suspected fraudulent activity, obvious pricing errors, or incorrect, incomplete, or inconsistent delivery information.
4. Product Information
Lullaby Home endeavours to describe and display its products as accurately as possible.
However, minor variations may occur, particularly due to screen settings, lighting conditions during photography, or production tolerances. Such differences are not considered defects and do not entitle the customer to a refund on that basis alone.
5. Prices
All prices displayed on the website are expressed in British Pounds (GBP) and include applicable taxes.
Lullaby Home reserves the right to modify prices at any time. However, the price applied to an order will always be the one in effect at the moment of confirmation.
6. Payment
Payments are processed online using the payment methods available at checkout.
An order is considered final only once the payment has been successfully authorised and confirmed.
7. Delivery
Lullaby Home currently delivers within the United Kingdom only.
Delivery is free of charge, with no minimum purchase requirement.
Estimated delivery times, as indicated on product pages, are generally:
– order processing: 2 to 3 business days
– shipping time: 5 to 8 business days
The total estimated delivery timeframe is therefore between 7 and 11 business days.
In some cases, items from the same order may be shipped separately.
8. Parcel Marked as Delivered
If tracking information indicates that a parcel has been delivered but has not been received, the customer should first:
– check with neighbours, reception, or any designated safe place
– contact the carrier directly using the provided tracking details
If the carrier confirms the parcel has been lost and the delivery details provided were correct and complete, Lullaby Home will arrange either a replacement or a refund.
Where the issue results from incorrect or incomplete information provided by the customer, Lullaby Home will not be required to issue a refund or replacement.
Any claim for non-receipt must be submitted within 45 days from the order date. After this period, the delivery will be considered confirmed.
9. Withdrawal, Returns, and Refused Deliveries
In accordance with consumer protection regulations, customers have the right to withdraw from their purchase within 14 days of receiving the product.
Returned items must be unused, complete, and returned in their original condition.
Unless the return is due to an error attributable to Lullaby Home, return shipping costs remain the responsibility of the customer.
If a parcel is refused without valid reason or not collected and returned to sender, Lullaby Home reserves the right to deduct handling and return costs of up to 25% of the order value.
Refunds will be issued within 14 days after the returned item has been received and inspected, using the original payment method where possible.
10. Damaged or Faulty Products
If a product is received in a damaged condition, the customer must contact Lullaby Home as soon as possible and provide supporting evidence such as photos or videos.
Following review, Lullaby Home may offer:
– a repair
– a replacement
– or a refund if no appropriate solution is available
This does not cover damage resulting from misuse, accidents, incorrect installation, unauthorised modifications, or normal wear and tear.
11. Statutory Guarantees
Products sold by Lullaby Home benefit from the legal guarantees applicable under UK consumer law.
In the case of non-conformity, Lullaby Home will generally prioritise repair or replacement. A refund may be offered if these solutions are not feasible or would be disproportionate.
12. Liability
Lullaby Home shall not be held liable for indirect damages, improper use of products, or temporary technical issues affecting website access.
13. Personal Data
Personal data collected through the website is used for order management, delivery, invoicing, and customer support purposes.
In accordance with UK GDPR, customers have the right to access, correct, delete, restrict, or request portability of their personal data by contacting: support@lullaby-home.com
14. Dispute Resolution
In the event of a dispute, customers are encouraged to contact Lullaby Home first in order to seek an amicable resolution.
Where applicable, customers may refer the matter to an alternative dispute resolution service or use any available online dispute resolution platform.
15. Governing Law and Jurisdiction
These Terms and Conditions of Sale are governed by French law.
Any dispute relating to their interpretation, validity, or execution shall fall within the jurisdiction of the competent French courts, subject to applicable mandatory consumer protection rules.
16. Changes to These Terms
Lullaby Home reserves the right to update or modify these Terms and Conditions of Sale at any time.
The version applicable to an order is the one published on the website at the time the order is placed.
17. Contact
For any enquiries regarding these Terms and Conditions of Sale, customers may contact:
support@lullaby-home.com